Personal Information

Go True Ayurveda is committed to protecting and respecting your privacy. This Privacy Policy outlines our approach towards data protection and privacy in compliance with applicable laws and regulations.

Throughout this document, “we”, “us”, “our”, and “ours” refer to Go True Ayurveda. Wherever we have said “you” or “your”, this means the user/customer/visitor of our website.

We are committed to treating your personal information securely and responsibly. By accessing or using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information Gathered by Us

As part of your registration or order process on our website, we may collect the following personally identifiable information:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Postal Code
• Username and Password
• Date of Birth & Gender
• Payment Information
• IP Address and Browser Information
• Browsing behavior on our website
• Order History and Preferences

We may also receive updated delivery and address information from our shipping partners to improve future deliveries and customer experience.

You may choose not to provide certain information, but this may limit your access to some services on our website.

Why We Collect Your Personal Information

We collect your personal information to:

• Create and manage your account
• Process and deliver your orders
• Verify your identity
• Provide customer support
• Improve our website and services
• Inform you about promotional offers and new products
• Personalize your shopping experience
• Prevent fraudulent activities
• Communicate order updates and notifications

Your information helps us improve the quality, performance, and user experience of our website.

Manner of Collection of Information

We collect information when you:

• Register on our website
• Place an order
• Subscribe to newsletters
• Contact customer support
• Browse or interact with our website

Our website may use cookies and tracking technologies to improve functionality and analyze website traffic.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

Consent

By using our website and providing your personal information, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy.

By accessing our website, you also agree to our Terms & Conditions, Shipping Policy, and Refund/Cancellation Policy.

When Your Personal Information May Be Shared

We do not sell or rent your personal information to third parties.

Your information may be shared only in the following situations:

• With courier and logistics partners for order delivery
• With payment gateway providers for secure payment processing
• When required by law or government authorities
• To prevent fraud or illegal activities
• With service providers assisting us in website operations and customer support
• With your consent

Protection & Security of Your Information

We implement appropriate physical, electronic, and managerial security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your data, no method of internet transmission is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Your information is retained only for as long as necessary for legal, business, and operational purposes.

Children’s Privacy

Our website is intended for adults above 18 years of age. Minors may browse the website under parental supervision but are not permitted to make purchases or submit personal information independently.

Correction of Personal Information

You may review, update, or correct your personal information by logging into your account or by contacting our support team.

For account-related issues, please contact us through the details provided below.

Contact Us

For any privacy-related concerns or queries, please contact:

Go True Ayurveda

Email: support@gotrueayurveda.com
Phone: 9266792661
Website: Go True Ayurveda

Customer Support Timing: Monday to Sunday (10 AM to 7 PM)

Grievance Officer

In accordance with applicable laws, the details of the Grievance Officer are provided below:

Grievance Officer – Customer Support
Name: ____________
Email: support@gotrueayurveda.com

We request you to provide complete details regarding your complaint or concern to help us resolve the issue efficiently. We aim to resolve all grievances within 30 days of receiving the complaint.

Changes to This Privacy Policy

Go True Ayurveda reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any changes made will be updated on this page. We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.